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Help Center

How Can We Help?

Answers to common questions about getting started, plans and billing, AI agents, and enterprise deployment.

01

Getting Started

How do I create a PerfeXe workspace?

PerfeXe is currently in early access. Go to Get Started and select Request Early Access, and our team will contact you with availability and next steps.

How do I sign in?

Sign in to your existing workspace at app.perfexe.com .

Can I see PerfeXe before I sign up?

Yes. Book a Demo and our team will contact you to arrange a time.

02

Plans & Billing

How much does PerfeXe cost?

PerfeXe is one workspace plan with two billing options:

  • Monthly: $15/user/month, billed monthly.
  • Annual: $12/user/month, billed annually, saving 20%. Annual billing includes specialist setup and initial training.

See Plans & Pricing for full details.

What are AI credits?

Each subscription includes 1,000 AI credits per user/month. You also have the option to connect a supported AI provider.

What are Productivity Services?

Productivity Services are support packages, purchased separately from the subscription:

  • Starter: $200/package, one-time purchase, 10 support incidents.
  • Growth: $500/package, one-time purchase, 10 support incidents.
  • Ultimate: $2,000/month, unlimited eligible support incidents, subject to fair-use and agreed-scope conditions.

See Productivity Services for inclusions and conditions.

03

AI Agents

What is the difference between hiring and configuring an AI agent?

Hiring adds an AI agent to your workspace. Before it can take on its responsibilities, it needs the information and configuration listed under “What I Need Before I Start” on its profile.

Browse the AI Agents directory to see each agent’s requirements.

Can you build a custom AI agent for my business?

Yes. Contact us with AI Agents & Customization selected and tell us what you need.

04

Enterprise

Can PerfeXe be deployed in our own data center?

Yes, through PerfeXe for Enterprise, a tailored engagement that is separate from standard subscription pricing. See Enterprise or contact our team .

05

Still Need Help?

Email us at hello@exceeders.com or send a message through our contact form . Our team will get back to you as soon as possible.